Service Scheduler, €38k - €40k, Ballymount (Dublin)

We are recruiting for a scheduler with experience in scheduling people and services for a full time role in Ballymount based office. 

 

Duties and responsibilities will include:

  • Scheduling engineers for order bank works, SLAs and Onity works
  • Booking engineers for callouts whilst in turn arranging the on-call rota
  • Contact engineers for updates on works before COB each day
  • Liaising with field staff in reactive environment.
  • Liaising with all customers – booking in jobs, in particular growing relationship with top
    accounts
  • Updating SLA files whilst liaising with customers for PO’s.
  • Liaising with sales team to forecast invoicing in relation to scheduling of works
  • Manage stock levels of engineer uniforms & tools

 

Personal Competencies:

  • Attention to detail and accuracy
  • Time management and organisational skills
  • Ability to work under pressure and multitask
  • Drive for continuous improvement
  • Ability to work on own initiative
  • Relationship Building
  • Communication Skills
  • Good IT skills, with an ability to adapt to new systems.
  • Approachable and helpful both internally and externally.
  • Proactive and flexible
  • Personal Competencies:
  • Utilise scheduling software to allocate jobs to our team of engineers including –
    ➢ Scheduling engineers to attend planned preventative maintenance contracts
    through SLA’s
    ➢ Scheduling all reactive callouts
    ➢ Scheduling all contracted works through the Service and Maintenance division
  • Inform the Service Administrator when Risk Assessments and Method Statements (RAMS) are
    required.
  • Update engineers tool requirements to include PPE and uniforms
  • Liaise with Munster Sales Manager on an ongoing basis regarding engineers schedule ,
    liquidating of order bank and AOB relative
  • When informed stock has arrived for jobs schedule job.
  • Communicate directly with sites to record and resolve varying issues and questions arising from the day-to-day operational issues.
  • Gain and record weekly feedback from customers on spreadsheet. Advise Manager of any relevant issues.
  • Build and promote strong, long lasting positive customer relationship

 

 

 

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