Retail Site Manager, €40,000 (Dublin 11)

We are recruiting a Retail Site Manager (Service Station) in Dublin 11. This is a fantastic opportunity to join an established company with great opportunities. 

Skills and Experience Required:

• Minimum 3 years’ experience in a Retail management position (either as an Assistant Manager or Site Manager);
• Passion for retail, a strong work ethic with a strong sense of ownership and accountability
• Proven people management and leadership capability
• Good knowledge of Microsoft Office
• Previous experience of reading and actioning reports;
• Excellent communication skills;
• Good delegation skills;
• KPIs and targets driven;
• Commerciality and brand awareness;
• Thrive in a fast-paced working environment.

Job Role Specifics:
• Take final responsibility for the efficient day-to-day running of the site
• Ensuring that the store reflects company’s standards of merchandising, presentation and Customer Care
• Achieving sales, margins, wastage targets
• Implementing the HACCP, ensuring and maintaining the level of hygiene is of the highest standard throughout the store and compliance by all staff members to the same
• Maintaining Health and Safety standards on site which can be found in the Company Handbook and Safety Statement
• Maintaining the cleanliness and appearance of the shop area by following checklists on a daily basis and ensures that all the equipment, signs and lights are clean and fully illuminated
• Dealing with site visits from internal and external sources
• Have a strong working knowledge of relevant legislation as it pertains to the Store, in particular but not limited to, Food Safety regulations, Health & Safety regulations, sale of alcohol and employment legislation
• Ensure the store is compliant with the relevant legislation and implement procedures as required
• Ensuring all HACCP best practices are implemented across the store
• Manage employee rostering and annual leave and maintain accurate and secure records
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs
• Control stocktaking and overheads as per annual budget

Team Management
• Approachable and a role model who leads by example and encourages teamwork, foster a positive attitude and atmosphere in the workplace
• Develop the team to meet the required standards; by training, coaching, undertaking performance and probation reviews, and assessing employee training requirements, ensuring appropriate training programmes are in place as agreed with support office
• Oversee and ensure the smooth running of the store by prioritizing and delegating the workload appropriately
• Hold regular management meetings and communicate relevant details and results to the team
• Ensure all employees wear their full uniform, name badge and display a neat appearance at all times
• Manage employee performance, giving regular feedback, recognition and encouragement
• Manage and maintain HR records for employees; ensuring confidentiality and privacy
• Effectively performance manage employees as required
• Responsible for rota development and management to ensure appropriate resources are in place to meet business demands and in line with payroll budgets
• Proactively management employee attendance
• Effectively manage any employee relations issues ensuring they are escalated and support sought as appropriate

Stock Management
• Full responsibility for site stock range and processes
• Implement planograms correctly and ensure the correct range is in place in store
• Merchandising shop area to ensure maximum performance of products
• Ensuring promotions are organized and displayed properly
• To be vigilant at all times to prevent stock loss and waste
• Performing and managing weekly / monthly stock takes
• Ensuring all products available for purchase are accurately priced and are scanning correctly
• Achieving stock KPIs, margin and sales targets

Back Office Management
• Daily Cash Reconciliation & Cash Control
• Daily Bank lodgments
• Management of cash discrepancies and reporting to Management Accountant
• Prime data entry – delivery dockets, invoices, cash reconciliations, bank account reconciliations, wet stock data
• Sales Reporting
• Following up on IOU/Drive Offs and reporting on outstanding IOU/Drive Offs to Management Accountant

• Dealing with breakdowns / system failure and reporting to relevant department
• Organizing contractor call outs and reporting to relevant department
• Dealing with security issues/breaches
• Ensuring operation of the pumps and that the forecourt area is clean and tidy at all times, all bins must be emptied on a regular basis as necessary
• Ensuring that the Service area -the vacuum, air and water - are in correct working order
• Ensuring adequate instructions are in place to cover site eventualities when manager is off site

Customer Service
• Always ensure that customer satisfaction is the number one priority and consistently deliver an exceptional service by displaying service excellence behaviours;
• Take final responsibility for the timely follow through on all promises / queries made to customers
• Take final responsibility for the timely follow through on all customer complaints and, resolve at local level. Escalate to Support Office as and when appropriate
• Professionally handle potentially irate customer in an appropriate and sympathetic manner, endeavoring to find a satisfactory solution. Escalate to Support Office as and when appropriate
• Ensuring team members deal with customers in a friendly and efficient manner
• Ensuring team member have some knowledge of local area, events & activities
• Foster good working relationships among the team and with local community
• Identify and develop all sales and upselling opportunities

Health, Safety and Welfare Management
• Lead by example through strictly complying with standards and safe working practices, as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
• Take final responsibility within the service station (including all non-customer areas) for the maintenance of safe working practices by staff, contractors and visitors
• Take final responsibility for health, safety and welfare of staff, customers, contractors and visitors while on the premises
• Ensure that all staff have undertaken, understood and comply with standards set during health and safety training and as documented in the our customers Health and Safety Management System and Safety Statement
• Ensure fire drills are completed as per Health and Statement and recorded with any or all follow-up action completed
• Ensure all staff are competent in the action to take in the event of an emergency, e.g. Fire / theft / hold-up / drive off / emergency situation
• Operate and ensure all staff operates equipment and machinery as per manufacturer’s instructions and company guidelines.
• Give full support to all Health and Safety Representative in carrying out their duties
• Participate in all/any Health, Safety and Welfare Training offered
• Utilize all/any Personal Protective Equipment (PPE) available/offered
• Actively look for hazards when carrying out duties and take appropriate action to eliminate

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