Office Administrator, €28k Tallaght (Dublin)

The focus of this role is to provide the Sales Account with an accurate and timely order verification and processing service, delivering best-in-class sales order management, so that the Customer onboarding experience delivers as advised at the point of sale.

 

Responsibilities:

  • Process all assigned sales orders accurately and on time daily, weekly, and monthly, and own the journey flow of every sale through to connection
  • Maintain daily report of all orders and be able to provide on-demand updates for stake-holders, management and clients on status of all sales
  • Ensure compliance in all sales processing and reporting
  • Complete order verification calls with Customers to confirm details of their order
  • Take ownership of the sales pipeline to ensure all sales are proactively managed from receive to connected to give 100% connection rate for the client
  • Work closely with the sales team to ensure strong communication resulting in maximum return of sales received to connected
  • Identify opportunities to add value and enhance the service provided to the sales team and the client
  • General administration duties as required to support the successful functioning of the sales team

 

Qualifications:

  • At least 12 month’s experience in a fast past-paced operations or administrative role
  • Prior experience and proven advanced ability in Microsoft Office software applications (Excel, Word, PowerPoint and Outlook)
  • Passion for ownership of a process or workstream to deliver success through autonomy
  • Ability to perform in a team environment and on own initiative
  • Comfortable liaising with Customers by phone and naturally Customer-centric

 

Essential

  • Previous experience in sales order management, processing and/or reporting
  • Experience within the Utilities sectors, either sales based or operations/admin
  • Strong written and verbal communication skills
  • Initiative and ability to perform independently and without direct supervision
  • Problem solving skills
  • Effective time management and organisation skills
  • Commitment to process and account improvements through constructive critical appraisal of role

 

Benefits:

  • Flexible working conditions
  • EAP Programme
  • Bonus related to performance
  • TaxSaver
  • Bike to Work

 

 

 

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