18/01/2022
Office Administrator, €28k Tallaght (Dublin)
The focus of this role is to provide the Sales Account with an accurate and timely order verification and processing service, delivering best-in-class sales order management, so that the Customer onboarding experience delivers as advised at the point of sale.
Responsibilities:
- Process all assigned sales orders accurately and on time daily, weekly, and monthly, and own the journey flow of every sale through to connection
- Maintain daily report of all orders and be able to provide on-demand updates for stake-holders, management and clients on status of all sales
- Ensure compliance in all sales processing and reporting
- Complete order verification calls with Customers to confirm details of their order
- Take ownership of the sales pipeline to ensure all sales are proactively managed from receive to connected to give 100% connection rate for the client
- Work closely with the sales team to ensure strong communication resulting in maximum return of sales received to connected
- Identify opportunities to add value and enhance the service provided to the sales team and the client
- General administration duties as required to support the successful functioning of the sales team
Qualifications:
- At least 12 month’s experience in a fast past-paced operations or administrative role
- Prior experience and proven advanced ability in Microsoft Office software applications (Excel, Word, PowerPoint and Outlook)
- Passion for ownership of a process or workstream to deliver success through autonomy
- Ability to perform in a team environment and on own initiative
- Comfortable liaising with Customers by phone and naturally Customer-centric
Essential
- Previous experience in sales order management, processing and/or reporting
- Experience within the Utilities sectors, either sales based or operations/admin
- Strong written and verbal communication skills
- Initiative and ability to perform independently and without direct supervision
- Problem solving skills
- Effective time management and organisation skills
- Commitment to process and account improvements through constructive critical appraisal of role
Benefits:
- Flexible working conditions
- EAP Programme
- Bonus related to performance
- TaxSaver
- Bike to Work