Golf Operations Manager €32,000 (North County Dublin)

Responsibility for the management, professional delivery and development of all aspects of the golf operations, ensuring that member and guest expectations are consistently met or exceeded, proactively identifying additional sales and marketing opportunities, consistently delivering customer service excellence and maximising revenues and profitability from each revenue stream. Areas of responsibility will include golf shop, locker room, outside golf services, golf specific sales and marketing, the members’ club, facility’s administration, organisation of competitions, corporate days and pro-ams and liaising with green keeping staff in the upkeep, maintenance and development of the course. It will include a proactive role in the relationship management of the club to attract new members and retain the existing ones.

The basic package for this role is €32,000 plus VHI cover.

Key Performance Areas

Golf Operations:
· Oversee tee sheet management and ensure all bookings are taken in line with policy. This includes maximum levels of online bookings
·  Monitor booking sheets for optimal usage and advice Sales when gaps are appearing
· Provide starting services and first tee management and marshalling where required
·  Provide a stocked, well presented golf shop ensuring margins are achieved, and sales are recorded accurately
· Maintain stock at appropriate levels, ordering as and when required in lie with ordering processes and policies including completing accurate and fully completed PO’s
· Perform monthly stock takes within 3 days of month end with variances reported
· Drive all retail sales including buggy and rentals
· Process new and renewed memberships in timely fashion
· Ensure all member insurances are transacted as per policy
· Track membership radar and keep up to date
· Liaise with Head Greenkeeper on course set up for events and competitions
· Liaise with Club Captains, handicap and comp secretary for relevant golf matters

F&B Operations:

Liaise with franchisee or F&B staff to ensure delivery of high quality food and customer service
Monitor the performance and activities of food and beverage staff to ensure compliance with set member/ customer service standards;
Ensure compliance with all health and safety regulations and procedures.


Facility Management:
· Manage maintenance budget to ensure buildings and surrounds are well presented and all fixtures and fittings are functional
· Ensure cleaning of facility is up to standard and monitored throughout the day
· Ensure faults/repairs are identified and fixed quickly
· Ensure all daily checklists are completed and signed off
· Manage buggy fleet and ensure they are well presented and operational


Financial:

· Comply with organizational policies relating to on site accounting, payroll, purchasing and reporting
· Monitor and analyze operating budgets, sales performance and staffing resources and take prompt corrective action to address variances, ensuring each operating area is maximizing efficiency and profitability;
· Achieve and exceed revenue and contribution targets and identified Key Performance Indicators (KPI’s) for each aspect of the operations;
· Monitor compliance with all purchasing policies and procedures;
· Identify any opportunities for possible reduction in overheads and conversely opportunities for business development;
· Ensure effective communication and relationship with HQ Finance Manager.


HR:

· Manage roster process to ensure efficient use of resources inline with budget and KPI’s
· Enforce roster policy and/or policy use of timepoint
· Provide regular feedback to staff on achievements and development areas;
· Identify recruitments needs and recruit accordingly in conjunction with Carr HR team;
· Perform a formal annual review on staff in November;
· Performance manage staff as required;
· Perform exit interviews on key staff as per exit policy;
· Ensure all relevant HR laws and legislation is met
· Liaise with HQ Ops Assistant and HR Manager for HR and roster matters


Knowledge, Skills and Experience:

The Operations Manager will have a proven knowledge and experience in:

· Managing day to day operations in a club/hospitality environment;
· Experience in managing a budget;
· Staff training and development;
· Delivery of exceptional service levels;
· Implementing policies and procedures.

Key skills required by the position are:

· Effective people management skills to build and lead an enthusiastic team;
· Sound negotiation and influencing skills and the capacity to develop and maintain strong relationships;
· Effective business planning skills and the capacity to think strategically;
· Excellent customer service skills and a strong customer service ethic;
· The ability to work independently, organize work and set priorities to meet deadlines;
· Confidentiality and discretion in dealing with sensitive issues;
· A high degree of flexibility and the ability to adapt to changing and new situations.

KPI’s

1. Overall Pulse Score of over 80% average over a year
2. Roster variances of less than 5%
3.  Online booking of over 90%
4. Stock take variance of less than 2%
5. Golf Shop GP more than 35%
6. Buggy occupancy of more than 70%
7. Radar member debtor score of less than 50

Core Comms

1. Hosts weekly HOD meeting with action lists
2. Attends monthly Joint Committee meeting and controls agenda and action list
3. Maintains regular internal Club communication with management team (Including Head Greenkeeper and finance manager) and all Clubhouse staff.
4. Has successful relationship with Captains of Club and committee members
5. Maintains regular communication and excellent working relationships with HQ staff comprising of Head of Ops, Ops administrator, Sales and Marketing, Finance and HR
6. Attends a monthly meeting with the Head of Operations at Carr Golf HQ
7. Provides weekly copy for newsletters

 


Apply Now

0
Feed