Customer Retention Agent's, €26,000 (Dublin 24)

We are recruiting for Customer Retention Agent's to join their growing and dynamic team. This is a full-time, permanent postion.

Key Responsibilities

  • Renegotiating customer contracts
  • Minimising churn for new and existing customers through phone, SMS, email contact
  • Combined re-active and pro-active telephone retention of existing customers
  • Updating historical customer account issues
  • Maintaining and updating daily metrics, KPI’s etc.
     

Required Skills & Experience

  • A minimum of 12 months experience in a call centre role
  • Sales or retention experience preferable but not essential
  • Proven ability to work to strict targets to help achieve the team objectives
  • Strong Excel skills and good working knowledge of MS Office required
  • Considerable attention to detail desired, problem solving ability and takes pride in their work
  • Proven ability to work in a self-directed and organised manner
  • Excellent numerical skills an advantage
  • Have a confident and friendly telephone manner
  • Experience in a customer centric industry is a key requirement
  • Excellent written and oral communication

Apply Now

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