Customer Operations Manager, €38,000, company pension, Blanchardstown

We are recruiting for an experienced Branch Manager to join a market leading Workwear Retail Wholesale Provider in Dublin 15. The successful candidate will have worked in a busy role: recruiting, training, managing and motivating staff to ensure efficiency and to increase sales, responsible for reactive and proactive administration, dealing with customer and field staff via email & inbound calls. Giving the nature of the role the successful candidate will work well under pressure ensuring SLAs are adhered to.

 

KPI's:

The priority of this role is the administrative support to the busy online/inbound orders, field team and senior management.
Experience working in a busy trade counter/distributors environment.
Point of contact for large commercial customers via online, emails and inbound calls.
Schedule contracted works through our service, suppliers and distribution division.
Accurately input customer details and requests to our scheduling system.
Liaise with other departments to resolve customer’s queries.
Prepare & issue quotations to customers.
Generate customer invoices as required.
Provide support to the sales team as required.
Regular interaction between the operations and sales team to ensure alignment is achieved.

 

Requirements:

Previous experience in a reactive scheduling/Office Management role is a distinct advantage
Excellent word, excel and CRM skills
Excellent time management skills.
Excellent attention to detail.
Excellent relationship building skills.
Ability to multi-task and work in a reactive & proactive environment.

 

Package

Job Types: Full-time, Permanent
Mon-Friday
Salary: €38,000
Pension (5%)

 

 

 

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