11/03/2022

Customer Care Executive, €28k + €2k, bonus scheme, Cookstown (Dublin 12)

We are currently recruiting for a customer care executive based in Cookstown, Dublin 12 to support SME Sales Team with the onboarding of new customers, ensuring a seamless transition and positive customer experience. The CCE will support customer care and after-sales queries to deliver an excellent customer journey.

Responsibilities

Liaise with customers who require additional assistance as part of their customer join process
Work closely with the Operations Team to ensure all customers are connected to the network.
Support the Field and Inside sales teams by managing any after-sale customer queries or issues.
Take ownership of all post-sale communication with new customers and see through to successful resolution.
Build strong working relationships with relevant stakeholders to ensure a joined-up approach to customer care and onboarding.

Competencies

Ability to remain calm and communicate effectively when assisting customers in a variety of scenarios
Passion for ownership of a process or workstream to deliver success through autonomy
High attention to detail
Strong written and verbal communication skills
Initiative and ability to perform independently and without direct supervision
Ability to present data, numbers and tables clearly with focus on relevance and clarity
Problem solving skills
Apply a digital mindset and utilise technology to drive efficiencies
Effective time management and organisation skills
Commitment to process and account improvements

Qualifications

Minimum 12 months in a customer care or experience role, either face to face or telesales
Experience dealing with customer escalations and/or managing customer communications
Comfortable working with Microsoft Office (Excel, Word, PowerPoint, and Outlook)
Experience with the telecoms and/or utilities sector would be an advantage

Benefits

Career progression opportunities
Salary - €28,000 + €2000
Flexible working conditions
EAP Programme
Bonus related to performance
TaxSaver
Bike to Work

Apply Now

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