#10055 - Contact Centre Manager, €40k, commission, Galway

We are currently looking for a dynamic Contact Centre Manager to join the sales team, growing the company’s volume and revenue in line with our agreed plans.

 

Responsibilities:

  • Create a people-centric environment to support staff, sales performance, development and retention of people.
  • Day to day management of the Telematics sales team and sales targets, numbering up to 15+ FTE.
  • Specific focus on the development of less tenured Sales Agents to support volume growth.
  • People skills, Identifying and supporting Sales Agents via coaching and call quality.
  • Becoming the “best in class” within the group in terms of Sales Agent development.
  • Travelling when required to other Offices to support group Sales Agent development.
  • Leading the sales department to achieve sales results as required by the business.
  • Managing Value-Added-Sale cross-selling opportunities to improve customer retention.
  • Creating innovative solutions working alongside Marketing on data and to acquire new customers.

 

Requirements:

  • Understand the importance of the primary function to acquire customers and telematics units/devices volume
  • Ability to motivate, drive and develop a successful Telesales team.
  • A proven track record in terms of developing Sales Agents.
  • Highly presentable with strong organizational and motivational skills.
  • Outstanding communication and negotiation skills with the ability to operate at all levels internally and externally.
  • Ability to stay calm under pressure, ability to solution target delivery in challenging times and meet tight deadlines.
  • Naturally technology/system savvy including IOT.

 

Benefits:

  • Highly competitive basic salary plus an attractive commission structure;
  • Annual salary reviews;
  • 22 days holiday plus bank holidays (increasing with each year of services to a maximum of 25);
  • Excellent training and coaching to help you further develop your career;
  • Local and online discounts;
  • A great atmosphere and team working environment

 

 

10055

 

 

 

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