18/01/2022

#10055 - Contact Centre Manager, €40k, commission, Galway

We are currently looking for a dynamic Contact Centre Manager to join the sales team, growing the company’s volume and revenue in line with our agreed plans.

Responsibilities:

Create a people-centric environment to support staff, sales performance, development and retention of people.
Day to day management of the Telematics sales team and sales targets, numbering up to 15+ FTE.
Specific focus on the development of less tenured Sales Agents to support volume growth.
People skills, Identifying and supporting Sales Agents via coaching and call quality.
Becoming the “best in class” within the group in terms of Sales Agent development.
Travelling when required to other Offices to support group Sales Agent development.
Leading the sales department to achieve sales results as required by the business.
Managing Value-Added-Sale cross-selling opportunities to improve customer retention.
Creating innovative solutions working alongside Marketing on data and to acquire new customers.

Requirements:

Understand the importance of the primary function to acquire customers and telematics units/devices volume
Ability to motivate, drive and develop a successful Telesales team.
A proven track record in terms of developing Sales Agents.
Highly presentable with strong organizational and motivational skills.
Outstanding communication and negotiation skills with the ability to operate at all levels internally and externally.
Ability to stay calm under pressure, ability to solution target delivery in challenging times and meet tight deadlines.
Naturally technology/system savvy including IOT.

Benefits:

Highly competitive basic salary plus an attractive commission structure;
Annual salary reviews;
22 days holiday plus bank holidays (increasing with each year of services to a maximum of 25);
Excellent training and coaching to help you further develop your career;
Local and online discounts;
A great atmosphere and team working environment

10055

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