Client Services Manager, €75,000 (Nationwide)

We are recruiting a Client Services Manager that will oversee the direct sales team for our customer that operates in the Irish energy market. A winning attitude combined with a digital mindset is essential for success in this role. The focus of this role is to provide visible and “hands-on” leadership of the sales team to enable and drive performance that exceeds client expectations, by adding value beyond the agreed KPIs. You will oversee execution of high quality service delivery underpinned by excellent sales performance in order to enable growth and a positive return on investment for our customer. You will work closely with senior management to control costs and maximise revenue. The salary for this role is €75,000 OTE DOE.

Responsibilities:

- Enhance the client relationship and oversee planning and delivery of all sales, reporting and operational activity across the team 
- Support and develop the sales manager and wider team to ensure a continuous improvement mindset 
- Oversee recruitment, training and compliance across the team 
- Optimise revenue and costs to ensure ROI targets are met
- Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting 
- Build relationships with the client and generate new opportunities for revenue streams within the business. 
- Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards 
- Manage field team reporting to ensure all activity is recorded, reported and analysed for insights 
- Use reporting data to provide insights for the client to drive their business 
- Assist the business by participating in other group projects 
- Undertake to learn new ways of working to support evolving company needs and client expectations, and support 

 


Qualifications:

- Two to five years’ experience leading successful field teams in the utilities (telecoms, energy, insurance) sector 
- Experience providing coaching and development support to a field team 
- Strong IT Skills. Be comfortable working with Microsoft Office including Excel and - - Outlook, and preparing presentations on Word and PowerPoint 
- Demonstrable knowledge and insight of at least one area of the Irish utilities market 
 

Essential:

- Passion for field-based working, with an ability to work both autonomously and create strong relationships 
- Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting 
- Ability to motivate others to perform at best in class levels 
- High attention to detail 
- Flexible in approach to work practices, including willingness for travel and field work as required 
- Commitment to continual personal and team development 
- Skill with coaching and developing people to maximise their motivation, performance and competencies  
- Strong time management and organisation skills 
- Initiative and ability to perform independently and without direct supervision 
- Problem solving skills and a drive to identify and implement new ways of working 
- Excellent verbal and written communication skills 
- Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues 
- Ability to influence decision makers to the benefit of the customer

 


Package: 

- Salary of up to €75,000 OTE DOE 

- Laptop & Phone

- Company Car

- Excellent bonus structure

- Lunch Allowance

 

 

 

Apply Now

 

 

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