Branch Manager (Limerick)

We are recruiting a Branch Manager for our customer in Limerick. The succesful candidare will have managment experience in a similar industry (vehicle rental / transport/logistics). This is an exciting role with an established brand with a fantastic package on offer.

 

Role Purpose & Key Responsibilities:

  • To deliver sustained and profitable growth in vehicles on hire (VOH) through a dynamic branch in collaboration with sales and asset management.
  • Responsible and accountable for the day to day management of the Branch including rental, workshop (where applicable) and site, ensuring that all financial, operational and technical KPIs are achieved
  • Recruit, retain, develop and lead a high performing team
  • Establish a robust health, safety and environmental culture with total compliance to regulations
  • Deliver exemplary customer service consistently to all current and potential customers
  • Maximise vehicles available for rent and maximise efficiencies and minimise costs locally and by working with other locations and functions
  • Develop local account management.

Key Areas:

Customer Service/Rental/ Workshop

  • Ensure all customer experiences are positive and that all customer interactions are handled in a timely and professional manner delivering the company aim of being the first-choice destination for customers in our markets. 
  • All general telephone enquiries, allocation and preparation of vehicles, booking & processing of vehicle hire requests
  • Implementation of the company ‘no turn down policy’ accepting all orders on core vehicles and stand downs (agreements allowing customers to stand vehicles down on site whilst off hired)
  • Loans & cross hires with other locations/branches and breakdown processing, invoicing & sundries 
  • Support and assist in the delivery of all workshop activities. 
  • Collaboration with workshop management, prioritise & minimise vehicles off rent/downtime
  • Ensure Preventative maintenance programmes are carried out
  • Compliance management and participation in workshop audits and subsequent reviews
  • Support stock valuation, stocktake processes, meet appropriate standard and manage workshop activity planning & productivity
  • Achieve excellent Customer service standards and meet appropriate Standards, Presentation, HSE requirements
     

People & Asset Management:

  • Responsible and accountable for all people related activity within the branch, ensuring all employees are provided with the appropriate leadership, management and development.
  • Recruitment, induction, retention & development of all staff at the branch
  • Completion of all Staff performance reviews & development plans
  • Timely adherence to all HR processes and collaboration with HR on all personnel related issues
  • Management of Staff Absence, disciplinary and grievance handling, holidays & absence administration, rota /shift management
  • Branch ownership of asset management including maximisation of vehicles available to rent and achievement of vehicle ready to rent targets.
  • Build up strong working relationships with the area asset team and maintain optimum utilisation of vehicles
  • Timely Fleet management - balancing, swaps, changeovers, maximising vehicles ready and available to rent and ensure effective loan vehicle management
  • Fleet audits, damage authorisation, and ensuring the efficient disposal of vehicles ready for de-fleet
     

Financial Controls & Business Planning

  • Establish robust controls and follow procedures in the financial and administrative areas of branch activity to ensure that KPIs are achieved.  This includes:
  • Control of the Branch operating statement (Rental & Workshop), purchase orders, cash handling, invoicing.
  • Delivery of Financial performance and manage branch Budgets & forecasts
  • Establish, deliver and regularly review action plans that will ensure continuous improvements for the branch including financial, performance & operational KPI reviews.
  • Branch business improvement plan and timely problem solving and decision making

Health, Safety & Property Management

  • Work collaboratively with the health & safety advisor to establish a robust health, safety and environmental culture with absolute compliance to regulations including:
  • Compliance, completion of audits, accident reporting, leadership of Toolbox talks, communication and appropriate training in order to achieve a HSE culture  etc.
  • Collaboration with HSE Advisor
  • Responsible and accountable for the presentation, maintenance and security of the site including maintenance & repair, housekeeping standards, signage, marketing materials, yard management.
  • Overall Health, Safety & environment.

Person Profile

  • Proven leadership skills
  • Previous experience of managing a high performing, customer focused Branch / Depot / Profit Centre
  • Demonstrable experience of driving local Sales & Marketing Activity
  • Excellent Customer Service skills including relationship building
  • Proven ability to perform in a pressured environment
  • Enthusiastic personality
  • Proven ability to develop and manage a team

Essential:

  • Minimum Leaving Certificate
  • Previous training in sales & Customer Service
  • Highly numerate and literate
  • IT literate & competent
  • Full clean driving licence
     

Desirable:

  • A Recognised qualification in Customer Service
  • Business Degree or equivalent

What We Can Offer You:

  • Competitive Salary, €40,000 basic.
    23 days holidays - plus a bonus day for your birthday
  • Company Car
  • Free parking
  • Pension Plan
  • Life Assurance
  • Group Discounted Healthcare
  • Company privilege days
  • Employee Assistance Programme
  • Employee Discounts
  • Share Save Scheme

Apply Now

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