Assistant Manager, €30,000 (Ashbourne)

We are recruiting a Retail Assistant Manager in Ashbourne. 

The Role

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Manager’s absence.

Required Skills/Experience:

• Minimum 2 years’ experience in a Supervisor position;
• Must have Level 1 & 2 knowledge of food safety;
• Good knowledge of Microsoft Office (Excel, Word);
• Working knowledge of the CBE system is desirable;
• Experience balancing cash/tills;• Excellent communication skills;
• Good delegation skills;

Customer Service
• Pro-actively deliver excellence in customer service at all times
• Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviors
• Professionally handle all customer queries and complaints in line with company policy, in a timely manner and escalate where appropriate
• Ensure all employees wear their full uniform, name badge and display a neat appearance at all times
• Achieve Service Excellence in mystery shop reports;

Store Operations and standards
• Support the Site Manager in the efficient day-to-day running of retail unit
• Ensure that the store reflects company’s standards of merchandising, presentation and Customer Care
• Achieve sales, margins, wastage targets• Implement the HACCP food safety management system
• Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
• Maintain Health and Safety standards on site, as per the Company Handbook and Safety Statement
• Ensure the cleanliness and appearance of the site
• Ensure all operational checklists are followed on a daily basis across the shop and forecourt
• Ensure full compliance with health and safety issues and legislation regarding the sale of cigarettes, tobacco, alcohol, lottery tickets, tablets (paracetamol) and adult magazines
• Competently deal with site visits from internal and external sources Team Management
• Competently manage and organize a team of staff
• Be approachable and a role model who leads by example and encourages teamwork,
•Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
• Support Store Manager in the development and training of the team to required training standards
• Manage employee performance, giving regular feedback, recognition and encouragement
• Support the Store Manager in ensuring the smooth running of the store by prioritizing and delegating the workload appropriately
• Foster good working relationships among the team and with local community
• Ensure the adequate timekeeping and attendance of employees
• Manage employee rostering and annual leave and maintain accurate and secure records using the company Time Management System Stock Management
• Ensure accurate ordering of stock from PLOF
• Accept and process deliveries
• Merchandise shop area to ensure maximum performance of products
• Ensure promotions are organized and displayed properly
•Be vigilant at all times to prevent stock loss and waste
• Deal with shortages / overs and damaged goods
• Perform and manage weekly / monthly stock takes
• Take responsibility for returnable items
• Ensure all products available for purchase are scanning
• Ensure all products available for purchase have shelf edge labels
• Achieve the specified margins set out by Support Office
• Achieve Sales Targets as specified by Support Office

Back Office Management
• Ensure Daily Cash Reconciliation & Cash Control
• Ensure Daily Bank lodgments are carried out
• Manage cash discrepancies and report to Management Accountant
• Ensure accurate prime data entry – delivery dockets, invoices, cash reconciliations, bank account reconciliations, wetstock data
• Creditor’s Control
• Debtor’s Control
• Sales Reporting
• Follow up on IOU/Drive Offs and reporting on outstanding IOU/Drive Offs to Management Accountant Operational Problems
• Deal with breakdowns / system failure and reporting update to support office
• Organize contractor call outs and reporting update to support office
• Communicate directly with Sales Representatives
• Communicating directly with Management Health, Safety and Welfare Management
• Assume role of H&S Officer for designated site
• Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
• Strictly comply with all policies, practices and procedures, outlined by the company. Health and Safety Management System and Safety Statement
• Participate in all/any Health, Safety and Welfare Training offered
• Utilize all / any Personal Protective Equipment (PPE) available / offered
• Actively look for hazards when carrying out duties and take appropriate action to remove and/or report to Manager
• Operate all machinery and equipment as per manufacturer’s instructions
• Maintain security awareness at all times and escalate where appropriate

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