Admin Coordinator, €25k - €30k, Dublin

Our customer is looking for an experienced service operator to join their team.

 

Responsibilities:

  • Log calls / jobs on the Control Hub database utilising service software (IFS).
  • Calls / jobs may be received by telephone, email or in person.
  • Allocating works orders to directly employed maintenance team and / or supply chain.
  • Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
  • Report back to clients and contract staff on job progress and completion – produce reports.
  • Uploading and amending asset information as held in the Control Hub database
  • Operating paper based systems as necessary to compliment the operating software including back-up systems.
  • General administration duties as and when required.
  • Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with ISO management systems and Quality
  • Control procedures.

 

Essential Criteria

  • Demonstrate a minimum of 1 years previous relevant experience in a similar service role
  • Previous experience in a busy office environment
  • Competent IT skills to include Microsoft Outlook and Excel

 

 

 

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