#10229 Sales/ Retention Agent, €34K OTE, Dublin 12

We are recruiting Sales/Retention agent to join one of Irelands leading renewable energy providers within a growing and dynamic team. This is a full-time, permanent position and is based in Dublin 12 (close to the Luas Line). The basic salary is €28,000, with €34,000 OTE and an uncapped commission structure. Monday – Friday. No weekend shifts required.

 

Key Responsibilities

  • Warm calling from a list of existing customers to upsell additional services
  • No cold calling and no requirement for prospecting or self-sourcing leads within this role
  • Combined reactive and pro-active telephone retention of existing customers
  • Updating historical customer account issues
  • Maintaining and updating daily metrics, KPI etc.
  • A combination of inbound calls and outbound calls will be required
     


Required Skills & Experience

  • A minimum of 12 months of experience in a call centre role
  • Sales or retention experience is preferred but not essential
  • Proven ability to work to strict targets to help achieve the team objectives
  • Strong Excel skills and good working knowledge of MS Office required
  • Considerable attention to detail desired, problem-solving ability, and takes pride in their work
  • Proven ability to work in a self-directed and organized manner
  • Excellent numerical skills are an advantage
  • Have a confident and friendly telephone manner
  • Experience in a customer-centric industry is a key requirement
  • Excellent written and oral communication
     

 

Package

  • €28k basic
  • €34k OTE
  • Uncapped commission
  • Monday- Friday
     

 

 

 

 

#10229

 

 

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