30/06/2022
#10229 Sales/ Retention Agent, €34K OTE, Dublin 12
We are recruiting Sales/Retention agent to join one of Irelands leading renewable energy providers within a growing and dynamic team. This is a full-time, permanent position and is based in Dublin 12 (close to the Luas Line). The basic salary is €28,000, with €34,000 OTE and an uncapped commission structure. Monday – Friday. No weekend shifts required.
Key Responsibilities
- Warm calling from a list of existing customers to upsell additional services
- No cold calling and no requirement for prospecting or self-sourcing leads within this role
- Combined reactive and pro-active telephone retention of existing customers
- Updating historical customer account issues
- Maintaining and updating daily metrics, KPI etc.
- A combination of inbound calls and outbound calls will be required
Required Skills & Experience
- A minimum of 12 months of experience in a call centre role
- Sales or retention experience is preferred but not essential
- Proven ability to work to strict targets to help achieve the team objectives
- Strong Excel skills and good working knowledge of MS Office required
- Considerable attention to detail desired, problem-solving ability, and takes pride in their work
- Proven ability to work in a self-directed and organized manner
- Excellent numerical skills are an advantage
- Have a confident and friendly telephone manner
- Experience in a customer-centric industry is a key requirement
- Excellent written and oral communication
Package
- €28k basic
- €34k OTE
- Uncapped commission
- Monday- Friday
#10229