#10154 - Collections Agent, €25k - €30k salary, €4k commission, Galway

As part of this role you will be required to make daily outbound calls to existing customers to resolve credit issues on their accounts, whilst ensuring records are kept up to date on company' inhouse system.


As Collections Agent, our customer will provide full training for you to develop your career in a supportive environment.

They will also provide study support for you to attain a qualification in CICM or AAT if desired.

Ideal candidates will need to feel comfortable speaking with customers over the phone and working in a KPI orientated environment.


What will you be doing as Credit Collections Officer? 

  • Collection of direct debit payments in line with company procedure.
  • Make initial contact with customers when payments are returned, securing alternative payment and all collections activity to pre-legal stage.
  • Making decisions with regards to the stopping of accounts. Re-evaluating accounts for release in line with the terms of our credit insurance policy.
  • Dealing with customer complaints.
  • Building and maintaining strong relationships with sales teams.


What experience / skills are we looking for?

  • A confident telephone manner.
  • Team player but also able to work on your own initiative.
  • Positive attitude and enthusiasm towards work.
  • Good organisation and time management skills.


What benefits do we offer?

  • A competitive basic salary and achievable commission. (25-30K + €4K commission)
  • Friendly & supportive team working environment that encourages opportunities for self-development.
  • Fantastic opportunities for ongoing development and progression within the company.
  • 22 days holiday plus bank holidays increasing with service.
  • And More!



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