18/01/2022

#10103 - Customer Care Executive, 25k, Bonus Scheme, Dublin 12

The focus of the Customer Care Executive (CCE) role is to support the SME Sales Team with the on-boarding of new customers, ensuring a seamless transition and positive customer experience. The CCE will support with customer care and after-sales queries to deliver an excellent customer journey.

Responsibilities

Liaise with customers who require additional assistance as part of their customer join process.
Work closely with the Operations Team to ensure all customers are connected to the network.
Support the Field and Inside sales teams by managing any after-sale customer queries or issues.
Take ownership of all post-sale communication with new customers and see through to successful resolution.
Build strong working relationships with relevant stakeholders to ensure a joined-up approach to customer care and onboarding.

Qualifications

Minimum 12 month’s in a customer care or experience role, either face to face or telesales
Experience dealing with customer escalations and/or managing customer communications
Comfortable working with Microsoft Office (Excel, Word, PowerPoint and Outlook)
Experience with telecoms and/or utilities sector would be an advantage

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