18/01/2022
#10103 - Customer Care Executive, 25k, Bonus Scheme, Dublin 12
The focus of the Customer Care Executive (CCE) role is to support the SME Sales Team with the on-boarding of new customers, ensuring a seamless transition and positive customer experience. The CCE will support with customer care and after-sales queries to deliver an excellent customer journey.
Responsibilities
- Liaise with customers who require additional assistance as part of their customer join process.
- Work closely with the Operations Team to ensure all customers are connected to the network.
- Support the Field and Inside sales teams by managing any after-sale customer queries or issues.
- Take ownership of all post-sale communication with new customers and see through to successful resolution.
- Build strong working relationships with relevant stakeholders to ensure a joined-up approach to customer care and onboarding.
Qualifications
- Minimum 12 month’s in a customer care or experience role, either face to face or telesales
- Experience dealing with customer escalations and/or managing customer communications
- Comfortable working with Microsoft Office (Excel, Word, PowerPoint and Outlook)
- Experience with telecoms and/or utilities sector would be an advantage