30/05/2022
#10051 - Retention Agent, €28,000 (Dublin 12)
We are recruiting Retention agents to join our customer's growing and dynamic team. This is a full-time, permanent position and is based in Dublin 12 (close to the Luas Line). The basic salary is between €28,000 DOE with the commission on top.
Key Responsibilities:
- Renegotiating customer contracts
- Minimizing churn for new and existing customers through phone, SMS, email contact
- Combined reactive and pro-active telephone retention of existing customers
- Updating historical customer account issues
- Maintaining and updating daily metrics, KPI etc.
- Mainly inbound calls however will be required to make Outbound calls also
Required Skills & Experience:
- A minimum of 12 months of experience in a call center role
- Sales or retention experience is essential
- Proven ability to work to strict targets to help achieve the team objectives
- Strong Excel skills and good working knowledge of MS Office required
- Considerable attention to detail desired, problem-solving ability, and takes pride in their work
- Proven ability to work in a self-directed and organized manner
- Excellent numerical skills are an advantage
- Have a confident and friendly telephone manner
- Experience in a customer-centric industry is a key requirement
- Excellent written and oral communication
Salary:
- €28k
#10051