#10049 - Customer Care Executive, €28k, bonus, Cookstown (Dublin)

We are currently recruiting for a customer care executive based in Cookstown, Dublin 12 to support SME Sales Team with the onboarding of new customers, ensuring a seamless transition and positive customer experience. The CCE will support customer care and after-sales queries to deliver an excellent customer journey.

 

Responsibilities

  • Liaise with customers who require additional assistance as part of their customer join process
  • Work closely with the Operations Team to ensure all customers are connected to the network.
  • Support the Field and Inside sales teams by managing any after-sale customer queries or issues.
  • Take ownership of all post-sale communication with new customers and see through to successful resolution.
  • Build strong working relationships with relevant stakeholders to ensure a joined-up approach to customer care and onboarding.

 

Competencies

  • Ability to remain calm and communicate effectively when assisting customers in a variety of scenarios
  • Passion for ownership of a process or workstream to deliver success through autonomy
  • High attention to detail
  • Strong written and verbal communication skills
  • Initiative and ability to perform independently and without direct supervision
  • Ability to present data, numbers and tables clearly with focus on relevance and clarity
  • Problem solving skills
  • Apply a digital mindset and utilise technology to drive efficiencies
  • Effective time management and organisation skills
  • Commitment to process and account improvements

 

Qualifications

  • Minimum 12 months in a customer care or experience role, either face to face or telesales
  • Experience dealing with customer escalations and/or managing customer communications
  • Comfortable working with Microsoft Office (Excel, Word, PowerPoint, and Outlook)
  • Experience with the telecoms and/or utilities sector would be an advantage

 

Benefits

  • Career progression opportunities
  • Salary - €28,000 + €2000
  • Flexible working conditions
  • EAP Programme
  • Bonus related to performance
  • TaxSaver
  • Bike to Work

 

#10049

 

 

 

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